There are two possible reasons for this situation.
Please, kindly be reminded that according to the Customer Agreement (p.5.2.8.) and Partners Agreement (p.4.12, 4.13):
- In case the Company received a message from a payment system stating that a client is suspected of fraudulent activities, the Company has a right to detach the said Client from their IB and cancel all Partner’s commission associated with the said Client.
- If a client has funded an account via debit or credit card, a copy of the card is required to process a withdrawal. The copy must contain the card number's first 6 and last 4 digits, the cardholder’s name, and the expiry date.
If the Company asks for scanned copies of the cards, the Client should send them within 24 hours. Otherwise, the Company has the right to detach the Client automatically until they send scanned copies of the cards used for the deposit.
As soon as the Client sends the card copies, they will be re-attached.
Please, consider that the commission for the detachment period will not be credited to the IB.