In case you have any doubts about some of your investments being executed accurately, please, send us an official claim with all the necessary information about your issues. Claims are to be sent to our e-mail address firstname.lastname@example.org.
A Client’s claim must contain:
- the e-mail your CopyTrade account is registered with,
- the nickname of the Trader you followed,
- date and time of the dispute situation,
- amount of investment,
- claim description,
- screenshot of the dispute situation.
The company may consider a claim within several days.