Important! Please, note that in case of Partner disconnection all your 100% bonuses will be automatically cancelled.
A client can request disconnection from his/her Partner only if client's Personal Area is verified.
In order to request detachment of your personal area from your Partner (IB), please, send a request to firstname.lastname@example.org with the following information included:
- Your full name;
- Your account number;
- An attached scanned copy of your national ID/passport that you used for your Personal Area verification;
- Reason for detachment request;
- In case you have 100% bonus, please, confirm that you agree with 100% bonus cancellation.
Please, kindly be informed that you need to send the request from the e-mail address your Personal Area is registered with.