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FAQ

• Main mera trading password bhool gaya hu (mobile Personal Area)

  Apna trading account password recover karne ke liye, kripya, dashboard table mein apne trading account par click karein.

  

  Khule huye account ke setting page par apko "MetaTrader settings" section mein "Generate new MetaTrader password" button dikhega:

  

  Uss button ko click karne par apko ek warning ka pop-up window dikhega. "OK" button par click karein agar aap sunishchit hi iss account ke liye ek naya trading password generate karna chahte hai.

  Uske baad aapko naye trading acocunt ki jankari milegi.

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• Main mera phone number kaise verify karu?

  Kripaya is baat ka dhyan rakhe ki phone number verify karna optional hai, toh agar aap chahe toh aap email confirmation se jude rah sakte hai aur phone number verification ko skip kar sakte hai.

  Phir bhe agar aap aapke numner ko aapke Personal Area se jodna chahte hai toh aap aapke Personal Area main login kare aur click kare “Сonfirm Phone” par button par click kare joh aapko “Verification progress” widget par dikayi dega.

  

  Apna phone number darj kare aur "Ismain code bhejen" button par click kare.

  

  Uske baad, aapko ek SMS Code praapt hoga jise aapako diye gaye field meindalna hai.
  
  

  

  Yadi aapako Phone verification mein dikkat ho rahee hai, to sabse pahle, krpaya, aapake dvaara dale gaye phone number ke barabar hai ki nahi ye jaanch kare.

  Yahaan kuch sujhav diye gaye hain:

  • Aapako aapke phone number ke shurvat mein "0" dalne ki jarurat nahin hai;
    
    
  • Aapako manually country code darj karane kee aavashyakata nahin hai. Drop-down menu mein sahi county chunane ke baad system apne aap se isko set kar dega (Phone number field ke samne jhande ke saath dikhaaya gaya hai);
    
    
  • Aapko kam se kam 5 minutes tak rukna hai taki Code aa sake.

  Yadi aap sunishchit hain ki aapane sab kuchh sahi dhang se kiya hai, lekin phir bhi ismain code praapt nahin hota hai, to ham sujhaav denge ki aap kisi aur phone number se koshish kare. Samasya aapake taraph ho sakati hai. Us maamale ke lie, field mein ek alag phone number darj karen aur confirm code ki request kare.

  Aap voice confirmation ki request bhi kar sakte hai.
  Iske liye aap ko 5 minutes tak wait kar sakte hai uske baad aap ”Verification code ke liye callback ki request” daal sakte hai. Voh page aapko aise dikhenga:

  

  Is baat ka dhnyan rakhe ki aap voice verification ko tabhi request kar sakte hai jab aapka profile verified hai.

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• Me kese deposit kar sakta hun?

  Aap pane Personal Area me apne khaate me pese deposit kar sakte hai.

  1. Left me menu me Finances par click kare.
     
  2. Deposit chune.
  3. Suitable payment system chune or uspar click kare.
  4. Trading khaate ko specify kare jisme aap deposit karna chahte hai.
  5. Yadi avashyak hai to apne e-wallet ya payment system ke baare me jaankari specify kare.
  6. Veh amount bhare jitna aap deposit karna chahte hai.
  7. Currency chune.
  8. “Deposit” button par click kare.

  Withdrawals or internal transfers ek hi tarh se kiye jaate hai.

  Aap Transaction History me apne financial requests ki sthithi ki nigrani kar paayenge.

  Jaruri jankari! krpaya, is baat par dhyan den ki Customer Agreemen ke anusaar: graahak apne account se keval unhi payment systems ke lie funds nikaal sakata hai, jinaka upayog jama ke liye kiya gaya hai. Un kshetron mein jahan local bank upalabdh hain, shesh (jaise profits, bonus funds, awards, partner commission, aadi) local local bank to withdraw kia jaana chahiye. Yadi local bank personal area mein  nahin upalabdh hain, to laabh kisi bhi e-wallet ke madhyam se nikala ja sakata hai.

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• Minimum deposit amount kitna hai FBS Personal Area (web) me?

  Kripya, dhyaan rakhe nimanlikhit deposit sirf salah hai vibhinna prakar ke account ke liye:

  •  "Cent" account ke liye nyunatam deposit 1 USD hai;
    
  •  "Micro" ke liye - 5 USD;
    
  •  "Standard" ke liye - 100 USD;
    
  •  "Zero Spread" account ke liye – 500 USD;
    
  •  "ECN" account ke liye - 1000 USD;
    
  • "Crypto" account ke liye - 1 USD.

  "Pro" account type ko chodkar saamaany roop se minimum deposit amount $1 hai. "Pro" account type ke liye recommendedminimum deposit aur balance dono 1000$ hai. Iske alaava, krpya vichaar karen ki vibhinn payment systems ke liye minimum deposit alag ho sakta hai. Example ke liye:

  • Neteller: 10 USD;
  • Skrill: 12 USD;
  • Perfect Money: 5 USD.;
  • Ethereum: 0.01 ETH;
  • Tether: 10 USDT;
  • Litecoin: 0.2 LTC;
  • Bitcoin Cash: 0.05 BCH;
  • Bitcoin: minimum recommended deposit 5 USD hai. Hum aapko yaad dilaana chahte hai ki choti raashi ke liye deposits ko manual roop se process kiya jaata hai aur ismen adhik samay lag sakta hai.

  Krpaya yah jaanne ke liye is link ka upayog karen ki aapke account me order kholne ke liye kitne paise ki zarurat hai. Trader ke calculator ka upayog karne ka tareeka jaanne ke liye aap yahaan bhi dekh sakte hain.

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• Me withdraw kese kar sakta hun?

  Jaruri jankari! Krupya, is baat par dhyaan de ki Customer Agreement ke anusaar: Client apne account mein keval unhi payment system se fund withdraw kar sakte hai jo payment system se deposit kiya gaya ho.
  Jaha client ne bohot sare payment method ka istemal karke deposit kiya hai, withdrawal kiya ja skata hai LIFO (last in first out) system ke mutabik. Iska matlab agar client Payment Method 1 ke madhym se aapne account pe deposit karte hai, or uske baad Payment Method 2 ka istemal karte hai, withdrawal karne ke liye, pure amount jo Payment Method 2 se kiya gaya tha usko pahle withdraw kiya jayega (ek sath ya part main) Payment Method 2 ke madyam se, or sirf uske baad, Payment Method 1 se withdrawal kiya ja sakta hai.
  Un kshetron mein jahan local bank uplabdh hai, baki (jaise profits, bonus funds, awards, partner commission, aadi) local bank to withdraw kia jaana chahiye. Yadi local banks aapke Personal Area main available nahi hai, profit e-wallets se withdraw kiya ja sakta hai.
  Iske atirikt, yadi graahak financial operations ke liye digital/virtual currency istemal karte hai, to wo funds withdraw karte samay pratyek digital currency mein kewal ek vishisht wallet ka upyog karna swikar karta hai.

  Aap pane Personal Area me apne khaate se pese withdraw kar sakte hai.

  1. Page keh top per menu main "Finances" per click karain:
     
  2. Withdrawal chune;
  3. Suitable payment system chune or uspar click kare;
  4. Trading khaate ko specify kare jisse aap withdraw karna chahte hai;
  5. Apne e-wallet or payment system ke baare me information specify kare;
     Card ke madhyam se withdrawal ke liye apne card copy ke piche or saamne ke hisse ko upload karne ke liye “+” sign par click kare;
  6. Amount bhare jitna aap withdraw karna chahte hai;
  7. “Confirm Withdrawal” button par click kare.

  Kripya, dhyaan de, ki withdrawal commission aapke dwara chune gaye payment system par nirbhar karta hai.

  Withdrawal process time aapke payment system par bhi nirbhar karta hai.

  Aap Transaction History me apne financial requests ki stithi ki nigrani kar sakte hai.

  Kripya, yaad rakhen ki Customer Agreement ke anusaar:
  5.2.8. Yadi kisi account me debit ya credit card ke maadhyam se dhan daala gaya tha, toh withdrawal ki prakriya ke liye card copy ki aavashyakta hoti hai. Copy me card number ke pehle 6 digits aur last 4 digits, cardholder ka naam, expiry date honi chaahiye.

  Aapko card ke peechhe apna CVV code cover karna chaahiye, hume iski aavashyakta nahin hai.

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• Main mera trading password bhool gaya hu

  Aap agar trading account ka password bhul gaye hai toh pahle aap aapke Personal Area main log in kare aur uske baad dashboard se trading account main jaiye.

  

  Account setting main open karne ke baad aapko waha dikega "Generate new MT4/5 password" option in the "MT server" us section main.

  

  Us button par click karne ke baad aapko warning wali window ayegi. Uske baad “Confirm” par click karne ke baad is account ka naya password generatate karne ka option ayega.

  

  Uske baad aapko naye trading acocunt ki jankari milegi.

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• Mere Paise withdraw hone main kitna samai lagega?

  Kripaya is baat ka dhyan rakhne ki client ka withdraw company ke financial department ke dwara first come first servce basis pe kiya jata hai.
  
  

  Jaise He aapki withdraw ki request hamare financial department se approve hoti hai, aapke paise hamare yaha se bhej diye jate hai, par uske baad ye payment system par nirbhar karta hai aage process karke ke.

  • Electronic payment system ke withdraw (jaise skrill , perfect money vgra) jyada tar jaldi ho jate hai par kabhi kabhi 30 minutes bhe lag sakte hai.
  • Agar aap aapka withdraw aapke card ke jariye karte ho toh aapko yaad dila de ki iska average samai 3 se 4 working days ka hai.
  • Aur jaise ke aapka withdraw bank transfer se ho toh aapko 7 se 10 din lag sakte hai.
  • Withdrawal bitcoin wallet me kuch few minutes lag sakte hai hai ya kuch din lag sakte hai kyuki duniya bhar me sabhi bitcoin ke transactions ek saath process hote hai. Jitne jyada log request karte hai transfers ek baari utna hi jyada time lagta hai.

  Is baat ko yaad dila de ki sare payment joh non automatic hai usko financial department ke working hours ke anusaar process kiya jata hai.

  FBS Financial Department 24/7 kaam karta hai.

  Aapko ye yaad dilana chanhnge ki aap aapki financial request aap Transaction History main jake check kar sakte hai.

   

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• Main mere trading account main login kaise karu?

  Connection set kaise kare jab "NO CONNECTION" error aa raha hai:

  1. "File par" click kare (left side main metatrader ke).
  2. "Login to trade account" select kare.
     
     
  3. "Login" ke section main account number daliye.
  4. Trading ka password dale (trade karne ke liye) ya phir investor password dalye (sirf observation karne ke liye).
  5. Diye hue list main se barabar "Server" name chuniye.
     
     
     
     Appko ye baat bata dete hai ki aapko Server name jab aap account banate hai tab aapko diya jata hai agar aapko Server ka naam pata nahi hai toh aap recover your trading password karke usko le sakte hai.
     Vaise he aap aapka server manually bhe daal sakte hai.

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